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Changes And Returns

We would like to provide easy and quick return process.

Please contact with our customer representative in 7 days after receipt of the goods, if you need to return, for more than 7 days, 10% restocking fee will be charged, for more than 30 days, returns will not be acceptable.


Returned purchase under the following conditions:

  • there are quality problems after opening the package.
  • products are not according to that on the order list.
  • there are obvious design flaws on the products.
  • products are damaged to be useless during the transportation.
  • products can not be used out of designing problems.

Goods can be returned or replaced under the following all the conditions satisfied

  • Unused or installed
  • No Scratch/no dirty on the print head
  • Inner original pack remain undamaged
  • Seals on the products remain undamaged (If available)
  • The bar code is legible and complete on the goods
  • For printhead must be return the full package which we can re-sale ( if the head can't re-sale, we will stop to replace)

Returned purchase are invalid under the following conditions:

  • products can still be used though there are little damage during transportation.
  • with no returned purchase requirement 7days after customer has received the products.
  • returned purchase because color difference and bad package( with on effect to usage and effects.
  • returned purchase under no conditions.


  • The refund will be done within 48 hours to your account after receiving the returned goods
  • Refunds will be issued by the same method of payment as the original purchase
  • Refund do not include the shipping cost and bank charges


Replacement will be done within 3 to 5 working days if in stock after receiving the returned good. If you find the serious problem in 15days after receiving the products, you can contact with our customer representative ,We will help to solve your problem within 3 days working time.

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